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shipping info

Thank you for your interest in the art of Frederick Phillips. We want you to start enjoying your artwork as soon as possible and will always make every effort to provide you with the very best customer service. If you have a question that is not answered below, then please use our 'Contact' form above and we will get back to you promptly with any further information you may need.

ORDER PROCESSING

We carry a large inventory of Limited Edition Prints. However, when ordering Prints, in the event that your choice is not in stock and the Limited Edition has not yet sold out, we will work with the Print Studio to create your artwork before it is inspected by the artist and then signed and numbered by him. All Prints are then carefully packaged in acid-free glassine before being securely packed flat or in heavy-weight shipping tubes ready for delivery. PLEASE NOTE: All unframed Paper Prints are shipped either flat or rolled in a tube, depending on size and unframed Canvas Prints are shipped un-stretched and rolled in a tube; your Canvas Print can be taken to your local framer to be stretched up. However, if you would like us to ship your canvas Print stretched and ready-to-hang, please use our 'Contact' form for an updated price before placing your order.

The order processing times below are estimated processing and shipping times within the UK.

If you are resident in the rest of the world, please use our 'Contact' form for an estimate of delivery time and shipping costs.

IN STOCK PRINTS TO THE UK: We estimate that you should receive your artwork within 3 to 7 business days after your order is confirmed.

OTHER PRINTS TO THE UK: We estimate that you should receive your artwork within 7 to 10 days after you order is confirmed.

GREETINGS CARDS TO THE UK: These are dispatched within 24 hours of placing your order.


PAYMENT & SHIPPING CHARGES

We will confirm, process and ship your order when we have received payment in full. Accepted methods of payment vary according to shipping destination and are listed below:

ORDERS TO THE UK: Standard delivery of Prints to the mainland UK is charged at £7.50 per order, irrespective of the number of Prints ordered. Standard delivery of Greetings Cards is free of charge. Please place your order for Prints or Greetings Cards through our Shopping Cart and pay via PayPal. You do not need to have your own PayPal account in order to make payments this way.

We can also accept cheques from customers with UK bank accounts. If you wish to pay by Cheque, please use our 'Contact' form to place your order. We will then contact you by email to confirm your order and supply our address details. Please note, we are unable to send your order until your cheque has been processed, so please allow an additional 3 business days on the order processing times above.

ORDERS TO INTERNATIONAL DESTINATIONS: Please place your order for Prints or Greetings Cards either through our Shopping Cart or through our 'Contact' form above. If any ADDITIONAL SHIPPING CHARGES are due, we will calculate any such charges and send you an invoice with a request to pay these shipping charges along with your PayPal payment for your items. Your order will then be packed and shipped as in 'Order Processing' above.

Due to the lengthy processing times by banks that would delay the arrival of your artwork, we are currently unable to accept cheques drawn on banks located outside of the mainland UK. However, should you not wish to pay using PayPal then arrangements can be made for your payment to be made via BACS or other bank wire methods to our account.

MONTHLY PAYMENTS: At our discretion, arrangements can be made for monthly payments on orders totalling over £300. Your artwork will be stored safely until your payments have been made in full. Your artwork will then be shipped as above. Please use our 'Contact' form if you would like to make interest-free monthly payments for your purchase.

ORDER CONFIRMATION

After your order has been placed and payment has been made in full we shall send you an email advising you of our estimated date of shipping to your address. All artwork is shipped via Royal Mail, ParcelForce, FedEx or similar service and is fully trackable. Once your artwork is with the shipper, we will email you with the tracking details and estimated date of delivery.

GUARANTEE & RETURNS

All of our Limited Edition Prints and Original Artworks come with a 'Certificate of Authenticity' signed by the artist and this is mailed separately. Our Limited Edition Prints are created to the highest standards using museum-grade materials but should you be unhappy with your purchase you must notify us within 7 days of receipt that you wish to return your artwork. Unless your return is because of shipping damage, you must pay the return shipping charges and the artwork must be carefully and securely re-packaged so that it reaches us in good condition. Your artwork must be returned to us by trackable delivery; please advise us by email of the tracking details when you have shipped your return. Replacement or a full refund of your purchase price will be made to you within 7 business days after receipt by us of your returned and undamaged artwork.

PURCHASING ORIGINAL ARTWORK

If you are interested in purchasing any Original Artwork shown on this website then please use the 'Contact' form above for further information about availability and pricing.

From time to time, Frederick Phillips accepts private commissions for Original oil paintings and drawings and is always happy to discuss your ideas. Please use our 'Contact' form above and include your telephone number so that we can call you to discuss this further.

WHOLESALE

The above terms only apply to private collectors purchasing from this website. If you are a gallery or similar and are interested in purchasing multiple artworks then please use our 'Contact' form above to request our wholesale terms.